Customer Support
Bina Omar July 26, 2010 • MAIN
Hi and welcome to the new WebBriefcase public forums. I've decided to start this forum to make it easier for you to ask us a quick question without having to open a new support ticket. Many questions that were sent to us via email were getting lost in the spam boxes.
To post your question, just go to the MAIN forum area:
http://webbriefcase.zendesk.com/forums/180713-main
And click on the "Add Article" button.
I hope you'll find this forum useful. And you should receive a more timely response than via email.
Warm regards,
Bina.
Bina Omar June 23, 2010 • MAIN
Recently, we have decided to switch our helpdesk to a more robust solution. Our old helpdesk was getting ... well ... old. Tickets were going missing. Attachments were not being attached. To all our existing visitors and customers, we'd like to take this opportunity to apologize for problems that rose from the miscommunications we had with the old system. We hope that this new system will rid of all the old problems.
We would love to hear your feedback on this new system.
To send us a message, just register for an account and submit a request or post a new topic in our public forums. We'll get back to you as soon as we can.